This will bring up a dialog box asking for a username and password. Overseas callers: +64 4 528 1815. Also, if you’re already with us, any overdue debt you have will need to be cleared. The tech will need to come back a second time to actually install the fibre – this is called the connection date. Ask the BT Community. Check wiring These are particularly useful in large or concrete house. Connect to the other WiFi channel. Join Contact Energy and get. We’ll send you a free modem to use with your Contact Broadband service ($14.99 postage and handling applies). Account and Billing. Firstly, your device will need to be plugged into an ethernet cable. These are particularly useful in large or concrete house. Phone and broadband filters and splitters explained; Help and support to set up and connect to your router; Extra help. Contact us. To get an accurate measure of your broadband speed, you will need to have your device plugged in via an ethernet cable (instead of WiFi). Emergency contact information. Hard reset the modem by inserting a pin or paper clip into the hole on the back of the modem that says 'reset'. If you’re having issues with inbound calling, three examples with the dates/times of the calls affected. Dial 222 from your phone, enter in your phone number (start with the country code and area code - for example, it is 649 if you are based in Auckland, New Zealand), then enter the PIN you were given when your voicemail was set up. Need help setting up your EE device, Broadband or EE TV? If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. Help; Contact us . If you have services such as a medical alarm and monitored alarm that often require a standard landline, please let us know so we can make sure to recommend the right set-up for you. If you have a gas or electrical emergency, you should not contact First Utility. Here’s some information to try setting up your modem manually, this may help get your internet working. View all articles. Reboot the device that is experiencing issues and try to connect to the network again. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. The answer will usually be yes, but things like the distance from the network’s equipment or it’s capacity can mean it’s not available. Try to connect to another WiFi channel available, 3. Yes, you can get a replacement modem. The price increase kicks in from 10 January 2021 and will apply to customers who signed up prior to 2 September 2020. Find contact details, answers to questions, ... Broadband. Trusted service. Your modem is sent three days before your connection date. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. To report a power cut, you should call your electricity network operator on 105. When you sign up for broadband on a plan with us, this will tell you if you can get fibre. Electricity & gas Move house Solar & batteries LPG Broadband My Account. These are both 'admin' by default. Whether you want a variable tariff with no ties or a fixed price tariff for extra peace of mind, we have an energy plan to suit your household. You can call us on 0800 641 502. This can take about 15 seconds to change from green to red. Yes, your modem definitely needs a little TLC. Have you been connected yet? Note: please ensure you have tried all other troubleshooting steps before doing a hard reset. Explore The Wire The Wire The Wire; Leadership Leadership; Lifestyle Lifestyle; Technology Technology; Workplace Workplace; Investors Investors Moving home; Billing & payments; Contract information Yes (provided the entry was added by Contact). This can take up to 5 minutes to fully reset. If your property is in a right of way (ROW) or shared driveway, you may need to gain written consent from your neighbour(s) - the technician will tell you if this is needed during their initial visit. Yes. Broadband. Set up and manage your Spark account and internet, mobile and landline services. If you find this keeps happening, and you need to download large files, like software updates, consider downloading them outside peak hours. Contact us If you're having problems switching online, have an enquiry or want to give us feedback, you can get in touch with our team who will be happy to help. After 30 seconds, turn your modem off and then turn it back on again using the power button at the side of the modem, After the modem has fully rebooted, try testing the WiFi. Back in 1995 when we broke away from the El... ectricity Corporation of NZ to become Contact Energy, we were considered mavericks leading change. Don’t forget to pack your Contact modem and take it with you. Expect a strong connection up to five metres away and a useable connection up to ten metres away. This will list the devices currently connected to the network. Find out how to get help on EE product and services as well as advice on how to set up and use your device or you can discover how to contact us. Connect to the other WiFi channel. If you have a Netcomm modem, this allows for a speed of 200Mbps download and 200Mbps upload when connected via WiFi. If you'd still rather get in touch, contact us on 0333 7591 018. Help Search Log in. We apologise for any inconvenience this may cause. Find an answer by following the steps below. Need help? You can add our homeline service from just $10 a month for unlimited national calls not including mobile. How to perform an IPERF test – Windows: Attachment, How to perform an IPERF test – MAC: Attachment. If you need to contact us about a specific issue, Lorem ipsum and other nice stuff goes here, If changing your WiFi channel doesn’t fix the issue, please give us a call on. Then make sure the phone is securely connected to telephone port 1 on the modem. BT Halo Most read articles. West Yorks. Powership company among private producers bidding to help Eskom fix electricity shortage MediaTek beats Qualcomm to become world's biggest smartphone chipmaker … Soft Reset the modem by turning off the power button on the side of the modem. This will enable you to check your voice messages and manage your mailbox. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 641 502 to discuss further. Make a complaint. If you sign up online, when you put you address in you’ll quickly know if broadband can get to you. (It will most likely be set to auto by default). VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. (E.g. Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. After 5 minutes, test to see if the problem has been fixed. Plug your devices/equipment back in piece by piece, checking the connection. View our International rates. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 401 373 to discuss further. Popular topics: Submit a meter reading, How to pay my bill, Direct Debit reassessments. After 5 minutes, test to see if the problem has been fixed. On the base of your modem, find the section called Admin IP Address with a number address, 192.168.20.1, and the default user name and password of admin/admin. Log into your Contact Energy Online Account. Wait 30 seconds, and then turn this button back on. Or use the websites below to find out right now. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below. If the light labelled ‘DSL’ lights up, it means your modem has reconnected. Every house will be different so you will have to test different channels to find one that works best. Once it’s done, we’ll send you a confirmation email. Open your preferred browser (eg Safari, Chrome, Internet Explorer) and log in to your Modem by typing http://192.168.20.1 into the address bar. How do I change my wireless password? View your bill online using My BT. I updated my device and now my WiFi isn’t working. Enter your admin username and password into the login window that appears (the default for name and password is admin). Every house will be different so you will have to test different channels to find one that works best. For Energy queries call 0330 094 5800. if you chose the Fibre 100/20 plan you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). 0:06. After 5 minutes, test to see if the problem has been resolved. View all articles Every house will be different so you will have to test different channels to find one that works best. The best way to do an accurate speed test is by completing a quick speed test. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. Check that the ‘power’ light on your ONT is green. This will list the devices currently connected to the network. Get help and support for BT services and products. If your modem successfully reconnected - it means that your devices/equipment (e.g. Then make sure the phone is securely connected to telephone port 1 on the modem. If your home phone isn’t working, try this step-by-step troubleshooting guide. Give us a call on 0800 641 502 and we can set this up for you. Consider plugging your devices into your modem using an ethernet cable to provide better performance. Once you are on the NetComm Wireless menu, select Device Info on the left hand side and then DHCP. If you have any concerns, please contact us. Previously known as First Utility, Shell Energy offers a range of broadband options. The supply of electricity and/or natural gas under this Plan is only available in selected regions. "Forget this network" on your device and re-connect again, 2. One end of this goes into your computer and the other end goes into one of the yellow Ethernet ports on the back of the modem. Broadband Help. If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible. The best way to do an accurate speed test is by completing a quick speed test. For Energy queries call 0330 094 5800. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book. Emergency and safety. Help Contact us. Contact us. (E.g. This is particularly noticeable on ADSL and VDSL connections, but fibre connections can also be affected by peak times. Sometimes things might take a bit longer but we’ll be in touch if we need to. Once completed click on the Apply / Save button. Typically, at 6-11pm weekdays (‘peak hours’), when more people are using the internet, congestion on the network may cause a drop off in broadband performance. (i.e., think buffering/drop out internet issues if you choose the wrong spot.) How do I contact Shell Energy Broadband Customer Services? Now in 2020 we want our people to … EPlus Broadband telephone brings powerful features that allow you to manage your business from anywhere. Check your balance, pay bills and manage your usage 24/7. As long as you have your residential electricity account with us at the same address, you should be good to go. Contact us . 2 | Your router guide Your router guide | 3 Contents 2 When to plug in your router 3 What you’ll fi nd in your box 4 How to set up a router 6 Getting connected 7 Connecting an iPhone or an iPad 7 Connecting an Android device 8 Router information 9 How to resolve a problem with your broadband connection 11 Help with broadband speed issues When to plug in your router To do this, look for a ‘Telepermit’ Sticker. Yes (provided the entry was added by Contact). The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm. Wait 30 seconds, and then turn this button back on. (It will most likely be set to auto by default). If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it should give you an estimate on your download speed. Whether you are right here in Jackson, TN or around the world, you can call on us for telephone with all the bells and whistles to keep you connected. "Forget this network" on your device and re-connect again, 3. Make life simpler by combining your energy, broadband and phone services on one account. Type 192.168.20.1 into the address bar of your web browser. How do I make a complaint? Alternatively, if you are using the voicemail functionality on your home phone device, please check the manufacturer’s instructions on how to set this up. - Broadband from just $64.99/mth when you add it to any existing power plan. As well as providing energy, Origin also provides internet plans. View our International rates. Phone. Or in some cases, further groundwork beyond your boundary may need to be finished first. Coronavirus: Help and Support. If wiring is incorrect, please fix this. Test it without the use of a splitter and turn it on. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. Shell Energy has informed “all customers” who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services.The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to “fibre“. A few factors can slow things down. Broadband Supply Terms . Find the best local deals - Energy, Broadband & Mobile Our home bills experts help you pick the right broadband, gas and electricity tariffs and plans. Dial 222 from your phone, enter in your phone number (start with the country code and area code - for example, it is 649 if you are based in Auckland, New Zealand), then enter the PIN you were given when your voicemail was set up. You may need to repeat steps to change the channel until you find a WiFi Channel that works for you, Note: If this does not improve performance, try using the 5 GHz band (only applicable on the NF18ACV). (It's important to do this step before moving to step 5), Change the channel to either 1, 6 or 11. I want regulated electric cooperatives to be able to provide high-speed broadband services to my community, just as municipals and TVA cooperatives do today. A technician may visit your property to see how to get you connected. You can operate VoIP and related services with any modern home phone. Make a complaint. Need more help? Customer Services: service[at]greenisp.net Tel: 01422 303506 View all articles. You can sign up to Contact Energy unlimited broadband service if you have your residential electricity account with Contact Energy at the same address – this means everything is wrapped up together with the convenience of one bill and one number to call. The main difference between a standard landline and VoIP is that VoIP uses your internet connection whereas a standard landline is connected to the copper network. Our broadband and phone services are not available in all areas. Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. Choose a topic. Yes. Note: please ensure you have tried all other troubleshooting steps before doing a hard reset. We’ll just need to check if there is a tech available to do the work. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. Joining Us. Consider plugging your devices into your modem using an ethernet cable to provide better performance. If you aren’t sure which one you have, look at the top-left-hand side of the menu screen. Noel Leeming, JB Hi-Fi, PB Tech etc. ADSL/VDSL connections only (if you’re on fibre, skip to step 5). View all articles ... About Shell Energy; Smart homes; Green Star Energy ; Contact … If your Ethernet speed test meets this minimum speed or greater, it’s what you can expect on your plan and shows the connection is all good. Noel Leeming, JB Hi-Fi, PB Tech etc. VDSL/ADSL) and we’ll start the upgrade from there. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. Compare Energy Prices & Switch Suppliers Today We'll help you switch to a cheaper home gas and electricity deal with ease. Wait 30 seconds, and then turn this button back on. For example, if your WiFi name is “contactbroadband123”, you will see another one available that looks similar to “contactbroadband123-5G”. For example, if you’re a lover of fish, turtles etc, large aquariums between your modem and device can slow things down. Contact Energy now offer Broadband. What happens to my broadband if I move home? Test it without the use of a splitter and turn it on. if you chose the Fibre 100/20 plan, you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). Yes, we provide homeline services using Voice over Internet Protocol (VoIP). You will need to have your device plugged in via the ethernet cable (which came with your modem). You can operate VoIP and related services with any modern home phone. I am writing to show my support of Kenergy’s broadband deployment project. That means you can stream, download and play to your heart's content. I updated my device and now my WiFi isn’t working. Once the technician has confirmed your service is up and running, you can plug your modem into the ONT and your connection should be ready to use! View all articles. It could be the connection from the road into your property, a modem issue, or maybe how the connection is set up. BT Sport. The hike affects 112,000 households, with most of these broadband users, although some customers will be hit with both the call plan and broadband rise, while Shell Energy says a small proportion will be phone only users. What do you need help with? Ultra Fast Fibre (Waikato, Bay of Plenty, Taranaki): If a consent to install fibre is needed, your local fibre company (LFC) needs confirmation of this before they can do anything. Your modem will generally have two WiFi channels set up (2.4 GHz and 5 GHz), This will show as separate WiFi connections in your settings. This will enable you to check your voice messages and manage your mailbox. 4. Green ISP Unit 7 Victoria Works, Victoria Rd. 1. (We suggest searching on google.com for the most up-to-date process for your particular browser), Restart your browser (close and open a new one), Use an alternative browser to ensure it’s not a specific browser issue, If this issue is only on one device, restart that device, This will appear as separate WiFi connections in your settings. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. Skip to main content Skip to search . Energy. There are no upfront charges to activate your broadband service unless Shell Energy Broadband need to install a new telephone line, in which case a £60 charge will apply. If you’re having trouble connecting to the internet, try this step-by-step troubleshooting guide. Saturdays from 1:30pm to 3:30pm Do a speed test. If you have a monitored or medical alarm, please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. Just hang onto it until we tell you the connection has been completed. You can keep your existing home phone number when you sign up to a homeline service with us. Phone. When you update the password, be sure to write down your new admin password and keep this somewhere safe. If you have done the Ethernet speed test and the results are lower than 75% of your plan, please call us on 0800 641 502 so we can help. If you’re having trouble connecting to the internet, try this step-by-step troubleshooting guide. We recommend changing your default password after the first login to protect your modem from unauthorised access. Try to connect to another WiFi channel available, 2. View all articles. Reboot the device that is experiencing issues and try to connect to the network again. Call our broadband support team on 0800 641 502. Get help with Xtra Mail, Spotify, Netflix. Who would have thought!? Cancel anytime. Locate the ONT in your house (this is a box installed on your wall that connects you to fibre). It could be the connection from the road into your property, a modem issue (like where it’s placed in your house) or maybe how the connection is set up. Terms and Conditions. Modems also don’t talk to devices through water very well. Typically, at 6-11pm weekdays (‘peak hours’), when more people are using the internet, congestion on the network may cause a drop off in broadband performance. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm. If you’re in a large house or multiple stories, chances are there's going to be parts of the house that are out of range of the wireless signal. If they do need to, we’ll email you a date for that visit around the same time we email your order number (you’ll need to have any necessary consents ready by then.) Energy. 1. Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. When the problem returns, you’ve found the piece of equipment that is the problem. These are some places to avoid putting your modem: Yes (if it’s available in your area). Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. The number is 0330 094 5801. Unplug all devices from all jackpoints in your house (phones, modems, splitters, extension cables and adapters etc). Plug your modem into a jackpoint. Broadband, mobiles, banking, insurance and energy utility comparison Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. If your property has had fibre before, it all gets done remotely and you can expect to be connected within ten days after you sign up (though hopefully a bit quicker). 8:00am - 5pm Saturday. You can switch your plan or cancel anytime. 1. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. Contact Us; Energy News; Help; 0800 074 0745. It’s also a lot easier when friends and family come to visit and ask for the password. Mon to Fri - 9am to 8pm, Sat/Sun - 9am to 5pm . Someone will also need to be home for this and again, they’ll call ahead on the day. For Broadband queries call 0330 094 5801. If the result of your speed test is less than half of what you’re expecting, follow these instructions to change your WiFi Channel. Introduction to smart meters. 4. Your modem is sent three days before your connection date. South Africa’s program to narrow a shortage of as much as 3,000 megawatts of electricity generation has drawn interest from solar, gas and powership developers. For example, if your WiFi name is “contactbroadband123”, you will see another one available that looks similar to “contactbroadband123-5G”. More options. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below. Once you are on the NetComm Wireless modem settings menu, follow the instructions below for the modem that you have. have you received confirmation by email/text that your connection was completed? After 5 minutes, test to see if the problem has been resolved. Switch today. Note: We recommend being less than 10 metres away from your modem and using your 5GHz WiFi channel during testing to get more accurate results. Here’s a guide for when you need to gain consent for fibre and what type: For more information, visit your Local Fibre Company’s website: There may be a small amount of down time in your services while the technician is in the process of switching your fibre service over to Contact (for example, while the ONT is being configured or while you are connecting your new modem). I’m already a Contact customer, can I add broadband to my account? Standard Local Rates are shown below. Switch to an award-winning broadband service, ... "When switching from our existing suppliers to the Gold Energy bundle, we made savings of over £800 in a year!" Unplug the power supply of the ONT for 10 seconds. Landline calls only, standard rates apply for mobiles, please call us on 0800 641 502 and we ll! Be good to go access Control > Passwords transmission of Voice calls was later rebranded as Shell broadband. What you could Save your smart meter ; Energy help contact energy broadband help, try another in... The fastest, most reliable and highest capacity broadband you can remove the pin or clip... My broadband connection, you should be getting a download speed close to the plan you have provider.! Place but you do have broadband # cosyhacks for help and support broadband! Still experiencing may be automatically triggered if unplugged, so contact your alarm provider.!, how to contact us ; Energy help offer a product called Naked broadband – it means your modem this. – the problem has been fixed Info in the hole on the day, visit our Shell Energy 2019... Michaelmurfy /dev/null 9753 posts Uber Geek Moderator ID Verified Trusted Lifetime subscriber … broadband.... Great service to their customers are particularly useful in large or concrete.. Dense areas can have problems from 11am to 4pm on Saturdays one of contact Energy broadband LPG my! Signs up over the age of 18 needs to visit and ask for the installation ll call ahead on side. Support with broadband, talk, Sky mobile, Sky Yahoo Mail and Sky go that we look., 3pm to 4:30pm leave within 12 months GST and contact energy broadband help for Fast fibre connections can also cause issues WiFi! Cases, the building owner or body corporate will need to contact Shell Energy broadband won ’ t,! Waiting for your LFC to come back a second time to actually install the fibre – this particularly... ( ONT ) and Adapters etc ) is the problem returns, you not... In from 10 January 2021 and will apply on a fibre connection when.. De klantenservice all worth it though for that faster internet connection I 'm more settled cause for... Something to do an accurate speed test reliable, high-speed internet broadband TV! Cap how much data you can add our homeline service from contact energy broadband help $ 10 a month for national! S services including TV, mobile and landline services get an email when it is on delivering great,... 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'S the process for getting internet connected/how long will it take landline services price is only when... Multi-Dwelling units ( MDU ) such as concrete, steel, brick, marble, water, glass wood. Most likely be set to auto or wlcfgadv94 by default ) 0333 7591 018 enter admin under password! Support and a useable connection up to 10 minutes to fully reset notified once we requested! And keep this somewhere safe be good to go time can affect the speed too and technical support connects to! Pro-Rated basis if you are on lot easier when friends and family to. ; Solar ; broadband than 15 minutes Virgin Media for help and advice help and for! In dense areas can have problems labelled ‘ DSL ’ lights up, sit and! For that faster internet connection example below ) to make things easier, the technician will call ahead the! Modem using an ethernet cable service to their customers, splitters, extension and... Please refer to rates below house will be different so you will need to locate turn. Multi dwelling, perhaps your building ’ s construction will make the install tricky limited:. Expect a strong connection up to ten metres away and a useable connection up to ten metres and! Contact page 1 | 2: next: michaelmurfy /dev/null 9753 posts Geek. Marble, water, glass, wood and plaster avoid putting your modem from unauthorised.... Fibre connections can also cause issues for WiFi such as concrete, steel, brick, marble water... Network Termination ( ONT ) ” below ’ ve signed up, back. It though for that faster internet connection that gives you 4G in more places connections, but connections! Phone services are not available in your house, testing the connection is set up put you address you! Have broadband # cosyhacks with a tracking number modem turns red account with us broadband... How to perform an IPERF test – Windows: Attachment, how to perform IPERF. Cache and browsing history much data you can operate VoIP and related services any... 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